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Refunds and Returns Policy

Effective Date: May 1st, 2025

At ELEVEN 23 DIGITAL, we are committed to delivering exceptional digital services and ensuring client satisfaction. This Refunds and Returns Policy outlines the conditions, processes, and timelines for service cancellations and refunds related to the solutions we offer through our website and operations.

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Please review this policy thoroughly to understand your rights and responsibilities.

 

1. General Policy

Due to the customized nature of our services—such as website development, branding, digital marketing, and social media management—we do not offer traditional product returns. However, we are committed to resolving service-related concerns in line with the terms outlined below.

 

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • Service Delivery Issues: If the delivered service significantly deviates from the specifications agreed upon in your contract or proposal.
     

  • Service Cancellation: If you cancel your service within 24 hours of booking and no work has commenced, you are entitled to a full refund. For cancellations made after work has begun, a partial refund may apply based on completed tasks.

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3. How to Request a Refund

To initiate a refund request:

  1. Contact Us: Send an email to eleven23digital@yahoo.com with the subject line "Refund Request." Include your order details and a clear explanation of the issue.
     

  2. Review Process: Our team will evaluate your request and may request additional information.
     

  3. Decision Notification: You will be notified of the decision within 7 business days. If approved, your refund will be processed in accordance with our payment policies.

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4. Refund Conditions

  • Partial Refunds: If work has already begun, refunds will be calculated based on the percentage of work completed.
     

  • Refund Method: Approved refunds will be issued to the original payment method. Processing may take 5–10 business days, depending on your bank or payment provider.
     

  • Non-Refundable Services: Services that have been finalized and delivered—such as branding, website design, or consulting—are not eligible for refunds.

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5. No Refunds After Final Delivery

Refunds will not be issued after the service is completed and approved by the client. This includes:

  • Completed websites or applications
     

  • Delivered branding or logo designs
     

  • Finalized digital marketing campaigns
     

  • Social media strategies or management services

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6. Order Cancellations

To cancel a service before work begins:

  • Email eleven23digital@yahoo.com with the subject “Service Cancellation”
     

  • Include your order reference and relevant information
     

  • Requests made more than 24 hours after booking may not qualify for a full refund

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7. Fees & Third-Party Charges

There are no additional fees for initiating a refund request. However, costs related to:

  • Work already completed, or
     

  • Third-party services (e.g., domain registration, hosting)
     

are non-refundable.

 

8. Contact Information

If you have any questions or need support regarding this policy, contact us:

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9. Policy Updates

ELEVEN 23 DIGITAL reserves the right to modify this Refunds and Returns Policy at any time. Updates will be posted on this page, and the latest revision date will be indicated above. By continuing to use our services, you agree to any such changes.

 

10. Our Commitment

We value transparency and fairness. At ELEVEN 23 DIGITAL, we’re here to resolve any service-related concerns promptly and professionally. Your satisfaction is our priority.

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